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The Clinical Training Specialist is responsible for overseeing and delivering comprehensive clinical education for Registered Nurses, Medical Assistants, and other clinical support staff across NorthShore Health Centers. This role ensures that high-quality, consistent patient care is supported through effective training and competency development. The specialist partners closely with the clinical operations and quality team to plan, implement, help create, and align training initiatives with the health systems alignment in mind. They collaborate with a diverse network of stakeholders to assess needs, design curriculum, and support staff development across all sites.
Educational programming facilitated by this role includes competencies and skills training, emergency preparedness, and continuing education for Certified Medical Assistants, along with additional training as new needs and opportunities arise.
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- Design, carry out, and assess educational programs and practices to provide high-quality, cost-effective clinical training for employees, continually seeking ways to improve and innovate training approaches.
- Organize, schedule, and lead education related to new employee orientation, annual education, professional development, and other areas as needed, ensuring a smooth and supportive learning experience.
- Address emerging needs, including urgent issues, by collaborating with leadership, thinking creatively, and developing responsive programming when necessary.
- Create and maintain a centralized, easy-to-navigate system for managing staff education records to support compliance and efficiency.
- Provide expert knowledge on staff education principles and practices, including healthcare education, adult learning strategies, and professional practice standards.
- Develop best-practice education using evidence from literature, national benchmarks, professional organizations, and other credible resources, incorporating new methods when appropriate.
- Train staff and manage the Vaccines for Children program throughout NorthShore and maintain state compliance needs
- Develop and implement quality improvement activities related to educational programming, using data to guide decisions and measure impact.
- Participate in clinical work assignments, as needed, to maintain competency, understand workflow, and anticipate education needs from the front-line perspective.
- Participate in organizational policy and protocol development, supporting consistency across ambulatory settings and proactively identifying related training needs.
- Create and deliver clear, concise, executive-level documents and presentations that support decision-making.
- Identify and evaluate opportunities to create efficiencies across NorthShore Health Centers, recommending improvements that enhance training outcomes and operational flow
- Regularly request, value, and integrate feedback from stakeholders to continuously strengthen programs and practices.
- Participate as a member of various standing committees and workgroups related to the role, contributing insights and innovative ideas.
*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.
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Work is primarily performed in an office setting, with frequent in-person and telephone interaction with patients, physicians, and other healthcare staff. The role may involve periods of stress, and regular interruptions and ongoing collaboration with others should be expected.
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